(A family from France traveled with Siwawi in May 2013)
If you got into trouble in while travelling to Egypt, you can call Fathi at (+20)01224106044. He speaks English and Arabic and has access to people that speak French, Italian and other languages.
Fathi has a wide network of people around Egypt thanks to his 20 years of working in the tourism industry. So even if you are not a customer of Siwawi, do not hesitate to contact him for assistance.